Refund policy

We have a 7-day return policy, which means you have 7 calendar days to request a return starting from when you receive the item.

To be eligible for a return, your item must be in the same condition as you received it and in its original product packaging. You will also need the receipt or proof of purchase.

Please contact us at support@bestseasonsbeauty.com to start a return. We will provide you the return address by this customer service email. Once we receive the item and approve the return, a refund will be returned to your original payment method.

Damaged or Wrong items

- Please prepare the following information before you make a request to our customer service.

- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts

- Please contact our customer service within 7 days after receiving your package.

All shipping fees for exchanges/refunds of damaged or wrong items will be borne by Best Seasons.

Missing Items

- Please prepare the following information before you make a request to our customer service.

- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts

- If any of your items is missing, please contact our customer service within 7 days after receiving your package.

- All costs incurred as a result of the reshipment will be borne by Best Seasons.

Once your request for the missing item is accepted, we will immediately send the correct item to your address.

Returned items

- Unclaimed packages, returned to Best Seasons due to absence of addressee/wrong or insufficient address, will not be refunded.

- Please double check your zip codes and detail addresses before the checkout.

For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

 

Ineligible Products for Exchanges/Refunds

The following are not eligible for returns/exchanges:

- Change of mind

- Any item reported after 7 days from the delivered date

- Any item that shows any signs of usage

- Any item that has been damaged intentionally

Any item returned without any previous notice or in spite of the return request denied by our customer service