FAQs

 

Q: Do you ship overseas?

A: We ship to worldwide. We do our best to deliver the package to your hands. We welcome friends from all over the world to try and experience the ‘magic’ of Asian cosmetics. All products are dispatched from China warehouse.

Q: When do you ship my orders?

A: Please allow 1-3 business days for the order to be processed and prepared for shipment. Packages are also shipped from our distribution centers on weekends or holidays.

Q: How long will it take to get my order?

A: It depends on where you are. We usually dispatch package within 1-3 days. Overseas deliveries can take anywhere from 6-15 business days. You may refer to Shipping & Delivery page for details on order processing time.

Q: How much is the shipping cost?

A: Free shipping: orders over $69.00  ( *Note: Different regions may charge different, you can click to Shipping & Delivery page view the details. )

Q: What if my product are broken/ has a problem?

A: If your product is damaged, please follow these steps:

1) Take a clear photo of the damaged product and the express packaging

2) Send an email to support@bestseasonsbeauty.com to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.

Please be patient and we will deal with it as soon as possible.

Q: I might be allergic to your products, what can I do?

A: Best Seasons cannot guarantee that any products are suitable for everyone, please check the full ingredient list in our product page before buying. If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact us for further assistance.

Q: What should I do if I want to return my products?

A: We want you to love our products as much as we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you with an exchange or return. Please click here to know more about the return policy.

Q: Can I cancel/change my order after I’ve placed it?

A: Orders from Best Seasons store are shipped quickly, please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.

Q: How do I check my order?

A: Once your order is shipped, you will receive an email with your tracking information. You can also log into My account and find your order status and your tracking number if available. 

Q: What types of payment method may I use at Best Seasons?

A: We currently accept PayPal and credit card payment, including Visa and MasterCard, to ensure you having a smooth, secure and safe checkout process.

Q: I made a payment but I haven’t received any email confirmation. What to do now?

A: As soon as we confirm payment is successfully received, your order will be processed, and you will receive a confirmation email via your registered email address on your order. If you do not receive a confirmation email within 48 hours, please check your spam folder in your email in case the confirmation email has landed in your spam folder.

Q: How to pay with gift card? 

A: You may enter the gift card number when you are checking out. The amount will be deducted from the gift card. If the payable balance is more than the balance on the gift card, you may select other payment methods to pay for the remaining amount. If an order is paid by a gift card and a refund was requested, the portion paid by the gift card will be returned to the gift card.

Q: Are there any additional fees/custom duties involved in international shipping?

A: The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient’s country. Additional charges for important clearance must be fulfilled by the recipient; Best Seasons has no control over these charges, nor can predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.

Please note that Best Seasons is not responsible for any refunds or reshipments of rejected packages due to any customs-related issues such as refusal to pay taxes, non-submission of requested documents and so on.